Shipping Policies

I process and ship orders within 3-5 business days of receiving an order, and mail them through the Austrian Post via priority airmail. My shipping rates only remain affordable because I ship in bulk. This means, though, that I ship out orders once a week. Please note that I try my best to get your order out as soon as possible! But do allow between 3-5 business days to receive a shipping notification. The shipping fee includes the cost of packaging, handling and postage.

When will I get my order?
AUSTRIA: 1 - 2 business days
EU, EUROPE: 5 - 10 business days
WORLDWIDE: 10 - 20 business days

What about shipping upgrades?
Shipping upgrades like expedited shipping or tracking are also viable options, but at an additional fee. Please contact me if you would like to apply a shipping upgrade and we can discuss the details.

International custom fees
The buyer (that's you!) is responsible for any additional customs tariffs or charges that your country imposes on your order


Imprint

Andrea Z. Scharf
Neustiftgasse 116-118/20
1070 Vienna
AUSTRIA

T: +43 6604080749
Email: hello(at)thingsdremakes(dot)com
Website: www.thingsdremakes.com


Returns and Refunds Policy

Returns can be made within 14 calendar days from the date your item was delivered. Before doing so, you must notify me about your cancellation in a clear written statement via email to hello(at)thingsdremakes(dot)com.

Please mail your item to the address below, and I will issue your refund, once I have received it. The item must be in original condition for a full refund. You are responsible for return shipping costs.

Return Address:
Andrea Z. Scharf
Neustiftgasse 116-118/20
1070 Vienna
AUSTRIA


Privacy Policy

We get information about you in a range of ways.

Information You Give Us
We collect information you directly give us on our site either during the order process or when you sign up for our email newsletter. Such information can include your‎ name, postal address, email address.

Cookies
We log information using "cookies." Cookies are small data files stored on your hard drive by a website. We use cookies to provide you with a more personal and interactive experience on our website. If you do not wish your browser to accept cookies, you can adjust this option in your privacy settings of your browser.

Google Analytics (Google Inc.)
This website uses Google Analytics—a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of this website, to prepare reports on its activities. We use this data to better understand how you use our website. This data can include things like your operating system type, browser type, browser language, how long you spent on a page, access times and information about your use of and actions on our site.

Payment Information
When you provide us with your payment information, we transmit it via an encrypted connection to our Payment Processor, Stripe. STripe uses and processes your payment information in accordance with Stripe's Privacy Policy.

Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Information Choices and Changes
You can opt-out of our email newsletters by clicking the unsubscribe option in the footer of our emails.

You can typically remove and reject cookies from our site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our site works for you.

Contact Information
We welcome your comments or questions about this privacy policy. Send us an email at hello(at)thingsdremakes(dot)com.